Pre-launch review
Member service assistant
An evidence-led review of Meridian Health’s proposed AI assistant.
The system at a glance
Proposed deployment
PurposeCoverage questions & claim status
AccountabilityCustomer Contact team
StageInternal pilot
Decision authorityNo coverage or payment decisions
Follow the data
From architecture notes
MemberAuthenticated request
AssistantRetrieval & tools
Hosted modelData boundary unresolved